Users should not attempt to contact Sophos directly.Please note that SAV is only considered to be a supported application when run on a supported operating system as documented in the officially supported software platforms list.Additionally, when the initial install of the Sophos Antivirus product is performed, the Auto Update component is loaded on the computer and the Auto Update component becomes responsible for loading SAV and other components.

sophos protection updating failed windows 7-30

The Sophos Antivirus products for Windows and Mac OS X are comprised of two major components: Sophos Antivirus(SAV) and Sophos Auto Update(SAU).

The installer may also add the following components: Sophos Endpoint Defense, Sophos Network Threat Protection, and Sophos System Protection.

Title: Configuring and Troubleshooting Sophos Anti Virus Applies to: Users of Sophos Anti Virus Section: Network Services Author: Network Technician Last updated: 21 March 2017 Introduction The University of Regina has licensed a number of Sophos antivirus products for use starting mid July of 2010.

This document describes the installation and/or upgrade of the Sophos Antivirus (SAV) product.

All requests for support should be initially directed to the Computing Services IT Support Centre (ITSC).

If they cannot answer your SAV questions they will escalate the issue to the appropriate support staff.

Computing Services recognizes that users may choose to continue using unsupported operating systems on campus and choose to continue using unsupported systems for connecting to University computing resources from remote locations despite the fact that neither Computing Services nor Microsoft supports these systems anymore.

Running these unsupported systems without up to date antivirus software would pose a significant threat to the University computing infrastructure.

For those systems that do not meet the licensing requirements we suggest using Microsoft Security Essentials.

It is a free download that can be found at this Microsoft link MSE.

The SAV component is used to detect and disinfect viruses on computer system.